Job Specification

Due to expansion, IAE have an excellent opportunity for an Internal Sales Representative working within a busy and expanding Sales department, focusing on a range of Agricultural Equipment.

The primary duties include receiving and making calls to potential customers daily. They will interact with customers and represent the company in a positive light by providing information, quotations, answering questions and resolving issues.

Applicants for this position require a confident telephone manner, the ability to be focused with high levels of concentration and strong organisational skills, with a flexible approach and the ability to work in a team environment.

Internal Sales Duties and Responsibilities

Communication with customers to understand their needs and generate new sales. Other duties and responsibilities of Internal Sales include:

• Developing new sales opportunities using outbound calls and emails including any lead follow up.
• Communicating with customers to understand their needs and requirements and identify sales opportunities.
• Answering customers questions, resolving their concerns, and providing additional information via calls and emails.
• Explaining the features and benefits of products and services.
• Maintaining distributor database within Sales force.
• Keeping up to date with product and service information and competitor offers.
• Upselling products and services.

Skills and Qualifications

• Excellent customer service skills.
• Excellent verbal communication and active listening skills.
• Experience working with telephones and handling multiple calls and emails daily.
• Patience, time management skills and the ability to prioritise tasks.
• Ability to work independently and as part of a team.
• Excellent numeracy skills for accurate and speedy calculations of sales prices, discounts, and percentages.
• Have a confident and professional attitude.

CORE COMPETENCIES AND BEHAVIOURS

In addition to their day-to-day role all IAE associates must work in an effective way and be able to demonstrate the following competencies which are fundamental to the successful running of their department/business unit.

Customer Focus / Service Excellence

• This competency reflects the pursuit of the highest level of customer service.

• Always establishes and maintains effective relationships with customers.
• Consistently shows a passion for getting things done & meeting commitments to others.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first hand customer information and uses it for improvements in products and services.
• Effectively operates in line with governance guidelines.
• Shows professional respect and courtesy to customers and colleagues.
• Anticipates future customer needs and trends.
• Focuses on identifying opportunities to benefit customers.
• Talks and listens to customers to clarify their real needs and expectations.
• Strives to resolve customer concerns.
• Offers advice and guidance in responding to customer enquiries.

Attention to Quality

• Understands and follows work procedures to achieve a high level of quality, productivity and/or service.
• Understands the need for all activity to be ‘right first time’.

Adaptability/Flexibility

• Takes an open-minded approach to change. Supports change management and an open idea environment.
• Achieves desired results amid changes in responsibilities, work processes, timeframes, and performance expectations.
• Willing to learn and develop new skills or behaviours.

Contributing to Team Success

• Keeps in mind that success is defined by the success of the entire team.
• Demonstrates cooperation and collaboration while participating in a group or team.
• Establishes and maintains productive working relationships.
• Demonstrates a personal commitment, both in thought and in action, to the success of the team

Communication & Influence

• Communicates effectively, both written and verbally.
• Be able to affect change and influence work colleagues in a positive fashion.

Experience within this sector would be a distinct advantage but not essential as full training can be offered to the correct candidate showing the right aptitude.

The above positions will be rewarded with a permanent contract, progressive rates of pay, 32 days paid holidays per year plus loyalty days (up to 34 days), auto enrolment into our pension scheme which includes 5% employer contributions and employee life insurance.

Working 39 hours, Monday to Friday.

to understand their needs and requirements and identify sales opportunities.

• Answering distributor’s questions, resolving their concerns, and providing additional information via calls and emails.
• Explaining the features and benefits of products and services.
• Maintaining distributor database within Sales force.
• Keeping up to date with product and service information and competitor offers.
• Upselling products and services.

Skills and Qualifications

• Excellent customer service skills.
• Excellent verbal communication and active listening skills.
• Experience working with telephones and handling multiple calls and emails daily.
• Patience, time management skills and the ability to prioritise tasks.
• Ability to work independently and as part of a team.
• Excellent numeracy skills for accurate and speedy calculations of sales prices, discounts, and percentages.
• Have a confident and professional attitude.

Experience within a previous sales role would be a distinct advantage but not essential as full training can be offered to the correct candidate showing the right aptitude.

Working 39 hours, Monday to Friday.