Internal Sales Executive

Key Responsibilities

• Proactively generate new business through outbound calls, emails, and lead follow-up activity.
• Handle inbound sales enquiries, converting opportunities into orders and identifying upsell potential.
• Build and develop strong, long-term relationships with new and existing customers.
• Identify customer needs and recommend suitable products and solutions to maximise sales opportunities.
• Prepare and deliver accurate quotations, negotiate where appropriate, and close sales.
• Manage and nurture a pipeline of prospects using Salesforce, ensuring all activity is tracked and followed up.
• Act as a key point of contact for customers, delivering a professional and positive experience at all times.
• Upsell and cross-sell relevant products to increase order value and customer lifetime value.
• Maintain up-to-date knowledge of products, services, and competitor activity.

Skills and Experience

• Proven experience or strong interest in outbound sales, telesales, or business development.
• Confident and professional telephone manner with the ability to build rapport.
• Strong communication, negotiation, and active listening skills.
• Highly organised with the ability to manage multiple leads and priorities.
• Self-motivated, target-driven, and resilient.
• Experience using CRM systems (e.g. Salesforce) is advantageous.
• Good numeracy skills for pricing, discounts, and quotations.
• Ability to work both independently and as part of a team.