Due to expansion, IAE have an excellent opportunity for an Internal Sales Representative working within a busy and expanding Sales department, focusing on a range of Mesh systems, Railings, Sports Mesh and Shelters.
The primary duties include receiving and making calls to potential customers daily. They will interact with customers and represent the company in a positive light by providing information, quotations, answering questions and resolving issues.
Applicants for this position require a confident telephone manner, the ability to be focused with high levels of concentration and strong organisational skills, with a flexible approach and the ability to work in a team environment.
Internal Sales Duties and Responsibilities
Communication with customers to understand their needs and generate new sales. Other duties and responsibilities of Internal Sales include:
- Developing new sales opportunities using outbound calls and emails including any lead follow-up.
- Communicating with customers to understand their needs and requirements and identify sales opportunities.
- Answering customers questions, resolving their concerns, and providing additional information via calls and emails.
- Explaining the features and benefits of products and services.
- Maintaining distributor database within Salesforce.
- Keeping up to date with product and service information and competitor offers.
- Upselling products and services.
Skills and Qualifications
- Excellent customer service skills.
- Excellent verbal communication and active listening skills.
- Experience working with telephones and handling multiple calls and emails daily.
- Patience, time management skills and the ability to prioritise tasks.
- Ability to work independently and as part of a team.
- Excellent numeracy skills for accurate and speedy calculations of sales prices, discounts, and percentages.
- Have a confident and professional attitude.
CORE COMPETENCIES AND BEHAVIOURS
In addition to their day-to-day role all IAE associates must work in an effective way and be able to demonstrate the following competencies which are fundamental to the successful running of their department/business unit.
Customer Focus / Service Excellence
This competency reflects the pursuit of the highest level of customer service.
- Always establishes and maintains effective relationships with customers.
- Consistently shows a passion for getting things done & meeting commitments to others.
- Dedicated to meeting the expectations and requirements of internal and external customers.
- Gets first-hand customer information and uses it for improvements in products and services.
- Effectively operates in line with governance guidelines.
- Shows professional respect and courtesy to customers and colleagues.
- Anticipates future customer needs and trends.
- Focuses on identifying opportunities to benefit customers.
- Talks and listens to customers to clarify their real needs and expectations.
- Strives to resolve customer concerns.
- Offers advice and guidance in responding to customer enquiries.
Attention to Quality
- Understands and follows work procedures to achieve a high level of quality, productivity and/or service.
- Understands the need for all activity to be ‘right first time’.
Adaptability/Flexibility
- Takes an open-minded approach to change. Supports change management and an open idea environment.
- Achieves desired results amid changes in responsibilities, work processes, timeframes, and performance expectations.
- Willing to learn and develop new skills or behaviours.
Contributing to Team Success
- Keeps in mind that success is defined by the success of the entire team.
- Demonstrates cooperation and collaboration while participating in a group or team.
- Establishes and maintains productive working relationships.
- Demonstrates a personal commitment, both in thought and in action, to the success of the team
Communication & Influence
- Communicates effectively, both written and verbally.
- Be able to affect change and influence work colleagues in a positive fashion.
Experience within this sector would be a distinct advantage but not essential as full training can be offered to the correct candidate showing the right aptitude.
The above positions will be rewarded with a permanent contract, progressive rates of pay, 32 days paid holidays per year plus loyalty days (up to 34 days), auto-enrolment into our pension scheme which includes 5% employer contributions and employee life insurance.
Working 39 hours, Monday to Friday.